Key Responsibilities

• Bakong, KHQR and Merchant Solutions
  • Support the development, follow-up, and implementation of Bakong / KHQR / merchant-related
    initiatives, including product concept, customer needs, pricing input, process impact, and internal
    coordination.
  • Contribute to the review of Bakong limits, Bakong Large Value, merchant usage, and customer
    behavior to identify opportunities, risks, and recommendations.
  • Support the preparation and maintenance of Bakong / KHQR product documentation,
    procedures, user guides, FAQs, and training materials for internal teams and clients.

• BRED Business Connect Support
  • Act as backup support on BRED Business Connect topics, mainly for UAT phases, standard Sales
    support, and coordination on selected product or process changes.
  • Assist in answering standard internal questions and escalate complex or strategic topics to the
    Senior Business Clients Solutions Manager.

• Project, UAT and Implementation Support
  • Conduct project stages, UAT testing, issue tracking, stakeholder coordination, and implementation
    support for assigned digital business solutions.

• Reporting and Business Insights
  • Develop and regularly deliver recurring reporting and analysis on Bakong / KHQR / merchant
    activity, adoption, transaction flows, customer behavior, and business opportunities.

• Stakeholder Coordination
  • Work closely with Sales, IT/BIT, Operations, Compliance, Risk, Call Center, Middle Office, and
    Bakong/Payment teams to follow up actions, collect inputs, and support timely delivery.
  • Build and maintain external working relationships with NBC, ABC, and relevant market/payment
    ecosystem stakeholders to stay informed of regulatory updates, scheme changes, market
    practices, and upcoming payment-related developments.
  • Share relevant updates from NBC/ABC or external networks with the Line Manager and internal
    stakeholders in a timely and structured manner.

• Analysis and reporting
  • Solutions development
  • Strategic Implementation of Merchant Solutions
  • Training and Support for Stakeholders.

• Negotiation and internal relationship building
• Sound written and verbal communication skills
• Ability to work effectively in a team environment
• Strategic Initiatives for Merchant Engagement
• Product Development and Enhancement Initiative
• Strategy Alignment and Change Management Projects
• Innovation and Market Research Projects.

Required education & experience

•  Strategic Initiatives for Merchant Engagement
  • Product Development and Enhancement Initiative
  • Strategy Alignment and Change Management Projects
  • Innovation and Market Research Projects
  • A bachelor’s degree in business administration, finance, marketing, or a related field is typically required.
  • A master’s degree or additional certifications (e.g., in project management, digital commerce, or sales)
  would be an added advantage.

Required competencies

• Good understanding of banking products and business client needs
• Interest in digital banking, payments, KHQR, Bakong, and merchant solutions
• Ability to prepare clear documentation, process flows, and user guides
• Basic analytical skills and ability to interpret data
• Ability to understand operational processes and identify improvement opportunities
• Ability to work with different departments
• Structured and organized working style
• Strong communication (including presentation and analytical skills)
• Accuracy, attention to detail, initiative to manage multiple tasks and meet deadlines
• Willingness to learn and develop product expertise
• Customer-oriented mindset
• Strong computer literacy such as Ms. Word, Excel, Power Point, and Power BI is a plus
• Positive attitude and adaptability.

How to apply

Please send your up-to-date resumé to email [email protected]

For additional information, please visit: www.bredcambodia.com.kh
(All applications will be treated with the strictest confidentiality).