Key Responsibilities

1. Payroll:
   • Leveraging and expanding customer relationships to maximize product cross-selling and new business opportunities to achieve and exceed team targets.
   • Assist team leader to participate in cold calling and marketing activities.
   • Assist team to open account with all stakeholders.
   • Managing customer portfolios, maintaining accurate records, and adhering to bank policies and compliance procedures.
2. Call Center:
   • Answering phone from customer professionally and responding to customer inquiries and complaints.
   • Handling and resolving customer complaint, orders request regarding product sales to customer service problem.
   • Providing customer with the organization’s service and product information.
   • Identifying, escalating priority issues, and reporting to the Line manager.
   • Routing inbound call to appropriate resources.
   • Following up complicated customer calls where required.
   • Completing call notes and call reports as necessary and updating in the customer relationship management.
   • Recording details of comments, inquiries, complaints, and action taken.
   • Managing administration, communication, coordinating with internal department.
   • Other duties as assigned.

Required Education & Experience

• Minimum bachelor’s degree and at least 1 year experience in similar position.
• Open availability from Monday to Sunday and work rotation within 24hrs.
• Ability to work with others in a close manner.
• Good English communication and French language is a plus.
• Good computer skills.
• Good multi-tasking skills.

Required competencies

• Discretion, integrity, and rigor.
• Knowledge retention.
• Customer orientation and excellence communication with proactive listening skill.
• Ability to explain complex information clearly and simply.
• Flexible and calm under pressure.
• Good planning, negotiation, problem solving & organizing skills.
• A strong desire to work in a team and dealing with complaints.

How to apply

Please send your up-to-date resumé to email hr@bredcambodia.com.kh

Deadline: 13 April 2025.