Key Responsibilities

• Cards Solutions Support
  • Support the management and operation of debit and credit card products
  • Coordinate card issuance, activation, replacement, renewal, blocking
  • Prepare and monitor the daily overdue credit card report
  • Assist in resolving customer complaints related to cards, ATMs, CDMs
  • Respond to enquiries from Relationship Managers, branches, and business units regarding credit
    card products, customer accounts and other related operational issues
  • Coordinate with internal teams to ensure services run smoothly.

• Digital Channels Operations
  • Look for and conduct site visits to new/existing ATM locations per strategic plan
  • Coordinate with relevant team on ATM deployment, maintenance, removal and related issues
  • Process ATM monthly/yearly invoices and other agreements
  • Support daily operations of digital channels including mobile banking, internet banking, ATMs,
    CDMs
  • Support user testing (UAT), system upgrades, new feature deployment, and production rollouts.
  • Ensure digital channels are aligned with customer needs and business objectives.

• Product Development and Enhancement
  • Assist in developing and enhancing cards and digital banking products.
  • Collect user feedback and market insights to support product improvement.
  • Participate in UAT, procedure drafting, and business requirement documentation.
  • Coordinate with IT, Operations, Compliance, Risk, Marketing, and Business teams on product
    initiatives.
  • Support promotional campaigns and initiatives to increase card and digital channel usage.

• Reporting and Monitoring
  • Prepare regular reports on card and digital channels performances and other necessary reporting
    to CBC and NBC
  • Maintain accurate documentation of processes, procedures, product features, and operational
    issues.
  • Provide analysis and recommendations to improve performance and customer experience.

Required Education & Experience

• Bachelor’s degree in Banking, Finance, Business Administration, Information Technology, or a related field.
• OR lower degree accepted if at least 2years’ experience in similar position
• Minimum 1–2 years of experience in banking, cards, digital banking, operations, or payment services.
• Experience with card products, mobile banking, internet banking, ATMs, CDMs, or payment systems is an
  advantage.

Required competencies

• Good understanding of banking products, cards, and digital financial services
• Strong analytical, problem-solving, and coordination skills
• Good communication skills in Khmer and English
• Ability to work with cross-functional teams and external service providers
• Detail-oriented, organized, and able to manage multiple tasks
• Ability to multitask and remain calm under pressure, especially during peak hours or intense situations
• Good knowledge of Microsoft Office, especially Excel, Word, and PowerPoint
• Customer-focused mindset with a strong sense of responsibility.

How to apply

Please send your up-to-date resumé to email [email protected]

For additional information, please visit: www.bredcambodia.com.kh
(All applications will be treated with the strictest confidentiality).