Key Responsibilities

• Customer-focused: Listen actively, show empathy, and tailor responses to each customer’s needs
• Professional: Communicate clearly, politely, and respectfully at all times
• Responsive: Handle requests promptly and follow through until resolution
• Accurate: Provide correct information and document each interaction carefully
• Solution-oriented: Take ownership of issues and seek practical, compliant solutions
• Patient and composed: Remain calm and constructive, especially during complaints or difficult calls
• Confidential: Protect customer information and follow data privacy procedures
• Reliable: Respect schedules, procedures, service standards, and commitments
• Collaborative: Escalate appropriately and work effectively with colleagues to support customers • Data Accuracy and timeliness
• High levels of organization and prioritizing of customer needs
• Critical thinking and problem solving
• Support, provide constructive feedback, maintain accountability and escalate effectively
• Improve product and process knowledge, communication skills, build digital proficiency
• Other task assigned by Line Manager.

Required Education & Experience

• Minimum bachelor’s degree and at least 1 year experience in similar position
• In the bachelor’s degree or fresh graduate in finance or accounting or Business Admin or IT.

Required Competencies

• Customer Orientation and excellence communication with proactive listening skills
• Good planning, negotiation, problem solving & organizing skills
• Proven speaking, listening and writing skills (EN and KH).

How to apply

Please send your up-to-date resumé to email [email protected]